SHIPPING

Please note that due to record high e-commerce sales and Covid-19 shipping restrictions, your order may experience delays. We aim to get your order shipped out SAME DAY and will provide tracking information but after it is shipped we unfortunately do not have control regarding timing. Thank you for shopping a small, woman owned business, we are all in this together!  

RETURN POLICY

 

If for any reason you’re not completely satisfied with your purchase, we’re more than happy to accept your return.

The Engagement Studio accepts returns provided that the items are returned within 21 days of the date of the order confirmation. All returned merchandise must be unworn, unused and in original condition, with original tags attached (please note that some items purchased online might not have tags).  We reserve the right to refuse a return if these conditions are not met.  Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.  Original as well as return shipping and handling costs are not refundable.  After 21 days, we are unable to accept returns on any purchases.

PLEASE NOTE: The following items are FINAL SALE and cannot be returned or exchanged:

  • All SALE items.

  • Hats

  • Jewelry

  • Hair Accessories

 

How To Return An Item:

E-mail you return request to: theengagementstudio@gmail.com 

Ship your merchandise to the following address:

The Engagement Studio

62 Brookside Road

PO Box 1206

Westford, MA 01886

 

All returns must be pre-paid.  The Engagement Studio does not provide return labels.  We must receive your return within 21 days of when the order was placed. NO EXCEPTIONS. We recommend that you ship your returned merchandise via USPS or UPS with a tracking number. In the event that any return packages are lost, stolen, or mishandled, The Engagement Studio cannot take any responsibility for reimbursement or compensation.  

Once we receive your returned merchandise, your return will be processed within five business days. All refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.

Please note that The Engagement Studio reserves the right to refuse any return that does not meet the above criteria.

If you have any questions, please email us at theengagementstudio@gmail.com.